Tech Services Department Info
Contact Us
24/7 Help Desk: 414-382-6700
Note: after-hours support is provided by a remote team. If they are unable to resolve your issue, they will ask the Tech Services Team to assist you during business hours.
Open a Support Ticket: https://ellucian.service-now.com/
Visit us: We are located in the Computer Center on the first floor of the Sister Joel Read Center during business hours
Our Services
The Technology Services department provides computing resources for faculty, staff and student use.
Classrooms & labs – Support technology for teaching and learning in computer classrooms, smart classrooms and other locations across campus.
Desktop computing – Install and support desktop and laptop computers running the Windows or Macintosh operating system.
Software – Install and support standard desktop productivity software and antivirus software. Install and maintain course-specific and department-specific software.
Printing – Install and support networked and desktop printers. Manage printing quotas for students.
Help Desk – Provide web-based and phone support for faculty and staff service requests.
Infrastructure – Install and maintain network and telecommunications infrastructure, file servers, network accounts and internet connection.
Other services we support include:
- Email and calendaring – Microsoft Office 365 for students; Outlook for faculty and staff
- Google Apps for Education
- Brightspace learning management system
- Telephone and voicemail for faculty and staff
- Virtual Private Network (VPN) access for faculty and staff
- Technology orientations for new students and new employees
- Wireless access
