Tech Services Department Info
Contact Us
24/7 Help Desk: 414-382-6700
Note: after-hours support is provided by a remote team. If they are unable to resolve your issue, they will ask the Tech Services Team to assist you during business hours.
Open a Support Ticket: https://ellucian.service-now.com/. Use Google Chrome as your browser for the best experience. Other browsers may not allow you to log in.
Visit us: We are located in office RC 113 on the first floor of the Sister Joel Read Center during business hours, 8 a.m. - 5 p.m.
Our Services
The Technology Services department provides computing resources for faculty, staff and student use.
Classrooms & labs – Support technology for teaching and learning in computer classrooms, smart classrooms and other locations across campus.
Desktop computing – Install and support desktop and laptop computers running Windows or MacOS.
Help Desk – Provide web-based and phone support for faculty and staff service requests.
Infrastructure – Install and maintain network and telecommunications infrastructure, file servers, network accounts and internet connection.
Printing – Install and support networked and desktop printers. Manage printing quotas for students.
Software – Install and support standard desktop productivity software and antivirus software. Install and maintain course-specific and department-specific software.
Other services we support include:
- Brightspace learning management system
- Email and calendaring – Microsoft Office 365 for students; Microsoft Exchange for faculty and staff
- Google Apps for Education
- Technology orientations for new students and new employees
- Telephone and voicemail for faculty and staff
- Virtual Private Network (VPN) access for faculty and staff
- Wireless access
