In light of COVID-19, we will be suspending our walk-in hours. Despite this, please know that we are working diligently to support our students! Our recommendation for the fastest answers to
your questions is to email us at student.accounts@alverno.edu. Stay safe!
In order to make sure staff and students better understand the services we provide, the Business Office is switching names and will now be called Student Accounts. Supporting students is the
most important thing that we do, and this name change highlights this fact. We are here to help you understand your charges, payment plans, and all matters pertaining to your student account!
Student Accounts strives to provide transparent and timely billing information to students. We understand how important it is to plan ahead financially, which is why we'll continue to provide
billing packets. However students will occasionally make changes after billing statements go out, which may result in additional charges. An example of this would be if you decide to add a
class closer to the start of the semester. I am pleased to announce that you will now receive an automated email within 24 hours of making an adjustment that will result in a change in the
balance owed. While it is your responsibility to monitor your account on IOL for activity, it is our hope that these emails serve as useful reminders. As always, if you have any questions at
all about your bill please do not hesitate to reach out and we would be happy to assist.
Summer 2020 Student Accounts Announcements
Summer 2020 Billing Statements
Summer billing statements are now available on IOL for registered students. Students who will owe a balance can choose to either make payment arrangements or pay in full. To view your Account
Statement, log into IOL and click on Account Statement under the Financial Information section.
Summer 2020 Book Advances
In order to be eligible for a book advance, all required financial aid forms must be returned to the Financial Aid Office, and the amount of financial aid must EXCEED the balance due. In
addition, students must complete the Educational Loan Agreement (ELA). Once students are eligible, information regarding how to use the book advance (including your PIN) will be sent via
email.
Pay Online in IOL!
Pay your tuition account online using IOL! Payment options include: e-check, Visa, MasterCard, Discover and American Express.
Refunds
Refunds resulting from a financial aid credit balance on student accounts will not be available until after classes have started and financial aid has been disbursed to student accounts.
Refunds will be issued within 14 days of a credit balance occurring on an account.
If your refund is the result of a Parent PLUS loan, the refund will be mailed directly to your parent.
