In light of COVID-19, we will be suspending our walk-in hours. Despite this, please know that we are working diligently to support our students! Our recommendation for the fastest answers to
your questions is to email us at student.accounts@alverno.edu. Stay safe!
Student Accounts strives to provide transparent and timely billing information to students. We understand how important it is to plan ahead financially, which is why we'll continue to provide
billing packets. However students will occasionally make changes after billing statements go out, which may result in additional charges. An example of this would be if you decide to add a
class closer to the start of the semester. I am pleased to announce that you will now receive an automated email within 24 hours of making an adjustment that will result in a change in the
balance owed. While it is your responsibility to monitor your account on IOL for activity, it is our hope that these emails serve as useful reminders. As always, if you have any questions at
all about your bill please do not hesitate to reach out and we would be happy to assist.
Payment plans are now able to be completed electronically on IOL. Please note, your plan will update automatically if there are any changes to your balance.
Summer 2021 Student Accounts Announcements
2020 1098Ts
1098T forms have been generated for all eligible students. Students who consented to receive their form electronically will be able to review it on IOL. Students who did not consent will
receive their form via mail. All forms were mailed by Friday, January 29th. The Student Accounts office are not tax professionals and are unable to assist students questions about how to file
their taxes. We recommend that students with questions contact the IRS or a tax professional.
Summer 2021 Billing Statements
Summer billing statements are now available on IOL for registered students. Students who will owe a balance can choose to either make payment arrangements or pay in full. To view your Account
Statement, log into IOL and click on Account Statement under the Financial Information section.
Summer 2021 Book Advances
In order to be eligible for a book advance, all required financial aid forms must be returned to the Financial Aid Office, and the amount of financial aid must EXCEED the balance due. In
addition, students must complete the Educational Loan Agreement (ELA). Once students are eligible, information regarding how to use the book advance (including your PIN) will be sent via
email.
Pay Online in IOL!
Pay your tuition account online using IOL! Payment options include: e-check, Visa, MasterCard, Discover and American Express.
Refunds
Refunds resulting from a financial aid credit balance on student accounts will not be available until after classes have started and financial aid has been disbursed to student accounts.
Refunds will be issued within 14 days of a credit balance occurring on an account.
If your refund is the result of a Parent PLUS loan, the refund will be mailed directly to your parent.
Office Hours
Our office is currently open from 8:30-5:00pm M-Th, and 8-12 on Friday.
Walk-in hours:
Walk-ins are currently suspended due to COVID-19. To schedule a Zoom or phone appointment, please call us at 414-382-6262.
