Password FAQs
All network users are required to reset their Alverno network password every 180 days. In addition, you may not reuse your last five (5) passwords. These requirements help keep your network information more secure.
- What are Identity Verification Questions?
- Where do I set my Identity Verification Questions?
- How often does my password expire?
- How do I reset my password?
- What are the password requirements?
- What resources does my username and password allow me to access?
- What happens when my password expires?
- Who do I call If I have problems with my password?
- How do I retrieve my username and reset my password in LiveText?
- How do I change my password in the FTP settings in Dreamweaver?
- How do I change my ODBC password?
- How do I change my password on a Macintosh?
- How do I change my smartphone password?
1. What are Identity Verification Questions?
Identity Verification Questions are a series of 3 questions you select from a list and provide the answers to. This identifying information allows you to reset your network password from on or off campus should you ever forget it. A good answer must: 1) Not be obvious; 2) preferably, no one else must know it; and 3) must be at least 4 characters long. NOTE: Answers are not case sensitive.
2. Where do I set my Identity Verification Questions?
After enrolling in the Password Management Program, you will be prompted to set-up your Identity Verification Questions.
3. How often does my password expire?
Your password will expire every 180 days.
4. How do I reset my password?
Follow the prompts on the Password Reset page.
5. What are the password requirements?
Your password must:
- Be 8-200 characters long;
- Not be the same as any of your last five (5) passwords;
We strongly recommend that your password:
- Contain a combination of upper and lowercase letters;
- Include numbers and/or symbols;
Also, please remember:
- Passwords are cAsE-sensitive
- Passwords must be changed every 180 days.
- Changing your network password WILL change your password for email, IOL, and Moodle, but not for LiveText.
6. What resources does my username and password allow me to access?
Your username and password are the same for all the following resources:
- Moodle
- IOL
- Wireless network
- Alverno Intranet (for faculty/staff)
- Colleague (for faculty/staff)
- Launchpad (for faculty/staff)
Changing your network password WILL NOT change your:
- LiveText password
- Student Web Server password
7. What happens when my password expires?
You will receive an email notification 14 days before your password is set to expire. If you don't change your password, you will receive the next email notification seven (7) days before your password is set to expire. If you still have not reset your password, you will receive a third email notification three (3) days before your password is set to expire.
If your password expires, you won't be able to log into any campus computers or access any Alverno network resources from off-campus until you reset your password.
8. Who do I call if I have problems with my password?
If you have problems or questions about changing your password or setting your password hint, please contact Technology Services at 414-382-6336.
9. How do I retrieve my username and reset my password in LiveText?
Directions for retrieving your username and password are available through LiveText's HelpCenter or here.
10. How do I change my password in the FTP settings in Dreamweaver.
- From the sites menu, select Manage Sites
- Select a site and click the Edit button
- On the Advanced tab, select Remote Info from the Category column
- Update your password here
- Use the Test button to check connections
- You will need to repeat this process for each site
11. How do I change my ODBC password (faculty/staff only)?
- Go to https://intranet.alverno.edu/Campus-Services/technology_services/mysql_database_maintenance/index.php
- Determine which server your database is stored and click on Visit Link
12. How do I change my password on a Macintosh?
You can reset your password on the Password Reset web page.
13. How do I change my smartphone password?
In addition to changing your Alverno network password, you will need to change your smart phone password. Please check your phone’s user manual or contact your service provider to obtain instructions for your specific phone brand and model.