Password FAQs

Identity Verification Questions are a series of 3 questions you select from a list and provide the answers to. This identifying information allows you to reset your network password from on or off campus should you ever forget it. A good answer must: 1) Not be obvious; 2) preferably, no one else must know it; and 3) must be at least 4 characters long. NOTE: Answers are not case sensitive.

After enrolling in the Password Management Program, you will be prompted to set-up your Identity Verification Questions. 

Your password will expire every 180 days.

Follow the prompts on the Password Reset page.

Your password must:

• Be 8-200 characters long;
• Not be the same as any of your last ten (10) passwords;

We strongly recommend that your password:

• Contain a combination of upper and lowercase letters;
• Include numbers and/or symbols;

Also, please remember:

• Passwords are cAsE-sensitive
• Passwords must be changed every 180 days.
• Changing your network password WILL change your password for email, IOL, and Moodle, but not for LiveText.

Your username and password are the same for all the following resources:

• Alverno Intranet (for faculty/staff)
• Email
• Google
• IOL
• Moodle
• Office 365
• Wireless network

Changing your network password WILL NOT change your LiveText password

You will receive an email notification 14 days before your password is set to expire.  If you don't change your password, you will receive the next email notification seven (7) days before your password is set to expire.  If you still have not reset your password, you will receive a third email notification three (3) days before your password is set to expire.

If your password expires, you won't be able to log into any campus computers or access any Alverno network resources from off-campus until you reset your password. 

If you have problems or questions about changing your password or setting your password hint, please contact the Alverno Service Desk at 414-382-6700. 

Directions for retrieving your username and password are available through LiveText's HelpCenter.

• Go to intranet.alverno.edu/Campus-Services/technology_services/mysql_database_maintenance/index.php
• Determine which server your database is stored and click on Visit Link

You can reset your password on the Password Reset web page. Directions for changing your Alverno network password from your Alverno-Issued Mac computer are available.

In addition to changing your Alverno network password, you will need to change your smart phone password. Please check your phone’s user manual or contact your service provider to obtain instructions for your specific phone brand and model.