Online Library Resources

Working together, even when apart

Alverno is here for you during this challenging time. Whether you're a current student or a prospective one, a faculty or a staff member, a parent or an alumna, we're all navigating this together. And we're doing it the best way we know how — in #AlvernoStrong fashion. 

Latest news:

 

Coronavirus Information HomeOnline Library ResourcesStudent Resources 
Prospective StudentsStudent FAQFaculty FAQStaff FAQ


Students are strongly discouraged from coming to campus. This will help to minimize the potential for transmission of the COVID-19 virus.

 


Library Resources and Research Support

How do I access library databases from home?

I need help with my research. How do I contact a librarian?

  • Click on the Ask a Librarian link on the library web page or call (414) 382-6062 and leave a detailed message.

I found an article I want but there is no full text option. How do I get the PDF?

Technology

How do I get technology support?

  • During normal business hours, Technology Services will continue to respond to Help Desk requests. How to contact the Help Desk: 
    • Submit a service desk request via the  Alverno Service Desk  Note: When accessing the Service Desk from off campus, you will need to type in alverno\ before your username.  For example:  alverno\smithjl. 
    • Email helpdesk@alverno.edu. 
    • Call the Help Desk at x6700 (on campus) or 414-382-6700 (off campus). 

Technology Services recently contracted with BlackBeltHelp to provide 24/7 help desk support to Alverno faculty, staff and students. If you contact the help desk after hours or on the weekend, BlackBelt staff will assist you. If they cannot resolve your issue, they will escalate it to the Alverno IT staff.

I don't have a computer for my online coursework. What should I do?

  • The Media Hub and Library have a small number of laptops for loan. Please follow the following process:  
    • The student and instructor discuss the need.  
    • The instructor submits a Help Desk request for a laptop loan for the student. We will not accept any requests made directly by students.  
    • The Tech Services Help Desk will forward the request to the Library or Media Hub, which will contact the student to make an appointment for pickup. 
  • All new student laptop loans are due Tuesday, April 14. If online classes are extended, this will be adjusted. Any laptops that were borrowed by students on or before March 18 are due on the originally scheduled return date. We will monitor the need for student laptop loans, determine priorities with the deans and adjust as necessary.  

I don’t have Internet access. What can I do?

The following resources are available (as of March 18):

  • FCC agreement stating that providers will waive late fees, not cut off service for lack of payment and open hot-spots.
  • Altice USA is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.
  • AT&T is offering open hot spots, unlimited data to existing customers and $10/month plans to low-income families.
  • Charter is offering free Internet for two months.
  • Comcast is offering free WiFi for two months to low-income families, plus all Xfinity hot spots are free to the public during this time.
  • Cox is offering a low-income Internet tier with no annual contract and relaxing data usage overage charges for all tiers.
  • Sprint is providing unlimited data to existing customers, and, of March 17, is allowing all handsets to enable hot spots for 60 days at no extra charge.
  • T-Mobile if offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot spots for 60 days at no extra charge.
  • Verizon is following the FCC agreement.

In Moodle, how do I … ?

I have another tech question that is not answered above. How do I find an answer?

The CDC recommends the following measures to help prevent the spread of all respiratory viruses:

 

  • Avoid close contact with those who are ill
  • Avoid touching your face
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue into the garbage
  • Clean and disinfect objects and surfaces using household cleaning spray or wipes
  • Wash your hands with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing

Please visit the CDC website for the most up-to-date information on COVID-19.


A note to prospective students:
The Alverno Admissions and Financial Aid Teams are here for you. Although our on-campus tours, visits and events are postponed, we still want to connect. Visit alverno.edu/discover to start or continue your journey to becoming #AlvernoStrong.