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Student Email Update: Tuesday, 4/2/13, 11:00 a.m.


As of this morning we have repaired over 1,000 student mailboxes and most students who have reported a problem are now able to log in.  Some students are still reporting login failures and we are rerunning the scripts again on those mailboxes and letting the students know (via the alternate email address they submitted) when to try logging in again.

What to do if you cannot log into your Alverno student email:

If you have not already submitted a problem report, please COMPLETE THIS FORM

If you completed a problem report form sometime between Friday, March 29 and yesterday, April 1:

  1. Try logging into Alverno email at https://student.alverno.edu.  Complete directions can be found here.
  2. If you cannot login, close your browser and reopen the browser and try a second time.  (Your browser may be caching an incorrect page.)
  3. If you still cannot login, please send an email to helpdesk@alverno.edu with your username and a description of the error you receive.

If you completed a problem report form today (Tuesday, April 2),

  1. When you get an email at your alternate email address saying that your account has been fixed,try logging into Alverno email at https://student.alverno.edu.  Complete directions can be found here.
  2. If you cannot login, close your browser and reopen the browser and try a second time.  (Your browser may be caching an incorrect page.)
  3. If you still cannot login, please send an email to helpdesk@alverno.edu with your username and a description of the error you receive.

In the meantime, if your Alverno email is still not accessible, and you need to contact an Alverno instructor or student, you can use Moodle messaging to contact them.  Follow the steps in this video: http://youtu.be/hQgv-THxx0Y

 Please do not complete the form a second time.  This will slow down the repair process both for you and for other students.

Thank you.
Technology Services

 

Date Published: April 2 2013