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Help Desk Info

Contacting Us for Help

There are four ways to request Help

 

  • Double-click the icon Help Desk Icon on your computer desktop
  • Submit a service desk request using this link: Alverno Service Desk  Note: When accessing the Service Desk from off-campus, you will need to type in alverno\ before your username.  For example:  alverno\smithjl
  • Email helpdesk@alverno.edu
  • Call the Help Desk at x6700 (on campus) or 414-382-6700 (from off campus)

Help Desk Hours

The Help Desk is open from 7:30 a.m. – 4:30 p.m., Monday – Friday.  Weekend and evening help is available at the Computer Center front desk in RC 109B.  Their phone number is 382-6336.

 

Please note:  The Help Desk is not staffed when the College is closed; however, you may still submit a request.  We will respond as soon as possible during normal business hours.

Helping Yourself

Before entering a Help Desk request, you may want to try the following:

  • Check the software’s Help Menu or look for a question mark icon to click for context-sensitive help
  • Try Google (just type in your question or error message and see what responses you get

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