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Frequently Asked Questions
Q. “If I have not yet received a financial aid award, am I responsible for payment by the due date?”
A. You must make alternative payment arrangements with the Business Office by the due date.
Q. “If I drop a course or withdraw from Alverno, am I still responsible for payment?”
A. You are responsible for payment of all charges regardless if you attend class or not. You must drop a course or withdraw from the college by contacting the Registrar’s Office or Academic Advising Office and completing the necessary paperwork. Ceasing to attend class or notifying an instructor does not constitute an authorized withdrawal and you are still responsible for all course charges. Authorized withdrawals or drops are eligible for the official refund schedule posted in the Course Offering Booklet.
Q. “How do I read my statement?”
A. The "Amount to Pay" (balance due) is located in the top right portion of your statement. The Amount to Pay is calculated by adding all charges and subtracting payments/credits and pending financial aid (all of which are located in the middle portion of the statement). The lower portion of the statement is your schedule - the courses for which you are being billed.
Please also take a moment to read the billing information located on the back of your statement.
Q. “How can I make a payment on my account?”
A. Payments may be made in person in the Business Office, mailed to Alverno College Business Office, 3400 South 43 Street, Milwaukee, Wisconsin 53234 or charged by phone at (414) 382-6122. Cash, checks, MasterCard, Visa and Discover Cards are acceptable forms of payment.
Q. “Who can I contact if I have questions or concerns about my account?”
A. You may contact the Business Office at (414) 382-6122 or business.office@alverno.edu. Questions or concerns may also be addressed to the Director of the Business Office in writing.
Q. “What happens if I have registered for classes and have not received a statement?”
A. It is your responsibility to make sure that all of your charges have been settled by the appropriate due dates. If you registered by December 21st for the spring semester, you were mailed an initial statement in December for your spring charges. If you registered December 22nd or after, you will not receive an initial statement until the end of January.
If you have already received a spring 2012 statement but have made changes to your registration, please be advised that we will no longer be mailing revised statements. You can now view your updated statement online through IOL. The statement is “real time,” which means that you will be able to see your most current account information. (Please note that while changes to registration update immediately, financial aid updates are not immediate and may require that you notify the financial aid department.)
To access your statement online, please login to IOL and click on “Student Statement” under the Financial Information section. If you are on a payment plan, you may click on “Payment Plan Statement” to view your payment due dates.
If you have not received a statement or have questions about your charges, please contact the Business Office.
Q. "What is the Educational Loan Agreement (ELA)?"
A. Truth in Lending laws identify Alverno College as a creditor, and the College is therefore required to provide you with information regarding the extension of credit. The ELA incorporates all of the Truth in Lending requirements and is intended to help you understand your billing rights and responsibilities. Please read the ELA carefully and sign and return to the Business Office by the specified due date. Failure to return the form by the due date will result in a $60 late charge and a hold on your account.
Q. "Do I still have to sign the ELA if I’m paying my balance in full or if I don’t owe anything?"
A. Yes, you must sign and return this form every semester that you are enrolled at Alverno College. While you may choose to pay your balance in full or you may not owe anything right now, your student account may be charged/credited during the semester for changes in registration, health service fees, parking fines, etc.
Q. "Why am I required to provide my marital status?"
A. Per the Wisconsin Consumer Act, creditors are required to mail written notice of the extension of credit to the spouse.
Q. "Where do I find the ELA?"
A. The ELA is now available in IOL. Please log in to your IOL account and click on Current Students. The Educational Loan Agreement is under the Financial Information section. This form is a PDF and will need to be printed, completed and returned to the Business Office by the due date.
